Privacy Policy

Effective Date: February 28, 2026

Introduction

Hero House Cleaning LLC ("we," "us," or "our") is a residential cleaning referral agency based in Knoxville, Tennessee. We connect clients with independent cleaning professionals throughout the greater Knoxville area.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at herohousecleaning.com (the "Site") or use our services. By accessing the Site or using our services, you agree to the practices described in this policy.

If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you interact with our Site, including:

  • Contact information: name, email address, phone number
  • Address information: home or property address (provided through our quote widget or contact form)
  • Message content: any messages, questions, or details you submit through our contact form or chat widget
  • Account information: if you create an account, your login credentials and profile details

Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring URL (the site that directed you to us)
  • Date and time of your visit

Cookies and Similar Technologies

Our Site uses cookies and similar technologies to enhance your experience:

  • Functional cookies: We use a cookie (hhc_exit_popup_dismissed) to remember if you have dismissed our exit-intent popup so it does not appear again
  • Authentication cookies: Our authentication provider (Clerk) sets cookies to manage secure login sessions
  • Third-party cookies: Our live chat widget (LeadConnector / GoHighLevel) may set cookies to maintain chat sessions and improve service

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide our services, including connecting you with independent cleaning professionals
  • To respond to your inquiries and customer service requests
  • To send you quotes, booking confirmations, and scheduling information
  • To communicate with you about your bookings, including reminders and follow-ups
  • To improve our website, services, and overall customer experience
  • To comply with legal obligations

How We Share Your Information

We may share your personal information in the following circumstances:

Independent Cleaning Professionals

As a cleaning referral agency, we share your name, address, and relevant service details with the independent cleaning professionals assigned to fulfill your cleaning request. This is necessary to provide the services you have requested.

Service Providers

We use trusted third-party service providers to operate our business and Site:

  • Supabase: Database hosting for securely storing form submissions and service data
  • Clerk: Authentication and user account management
  • LeadConnector / GoHighLevel: Customer relationship management (CRM) and live chat widget
  • Vercel: Website hosting and deployment

We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Legal Requirements

We may disclose your information if required to do so by law, in response to a subpoena or court order, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Cookies & Tracking

Our Site uses the following types of cookies and external resources:

  • Functional cookies: Used to remember your preferences, such as dismissing the exit-intent popup
  • Authentication cookies: Set by Clerk to manage secure login sessions for authenticated users
  • Chat widget cookies: Set by LeadConnector / GoHighLevel to maintain live chat functionality
  • Google Fonts: We load fonts from Google's servers, which may result in your browser sending limited technical information (such as your IP address) to Google

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of certain features on our Site, such as the chat widget and authentication.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

You have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you
  • Correction: You may request that we correct any inaccurate or incomplete personal information
  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions

To exercise any of these rights, please contact us at info@herohousecleaning.com. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our Site and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at info@herohousecleaning.com.

Third-Party Links

Our Site may contain links to third-party websites, including our social media profiles and review platforms. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Effective Date" at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Hero House Cleaning LLC

9234 Kingston Pike Suite 509

Knoxville, TN 37922

Email: info@herohousecleaning.com

Phone: (865) 507-1405